Wellworks Support Policy & Procedure

The Wellworks Support Desk includes a team of dedicated support consultants available during the following hours:

• Monday through Friday, 7:00 a.m. to 8:00 p.m. (Eastern)
• Saturday and holidays**, 11:00 a.m. to 3:00 p.m. (Eastern)

Emails and phone calls will receive response within an hour during normal support hours, within 12 hours in the evenings during the week, and within 24 hours on weekends and holidays.  Messages will be checked periodically over the weekends and holidays and emergency requests will be accommodated outside of the dedicated support hours.

Support is provided in priority of receipt of request.  Requests are processed by the Support Desk in the following order:

1. Requests posted from within Wellworks via the HELP / Support menu system
2. Email to support@wellworks.com
3. Phone: (888) 515-3099  x199 (720-934-9128 for our international clients).

**Wellness Business Systems' offices are completely closed on certain holidays including, but not limited to: Independence Day, Thanksgiving, Christmas Day and New Year's Day.